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Inbound Sales Supervisor


Buford, GA, US, 30518

Global Industrial, a Systemax Company

Corporate Overview

Systemax has a 70-year track record of market-leading innovation. Founded in 1949 as a small material handling company, we’ve grown to be an industry leader with over 1.7 million products in 21 industrial and commercial categories.  Global Industrial is a subsidiary of Systemax and represents the largest part of the Systemax family.


The keys to our continued success include the collaborative spirit we cultivate in our associates, our customers, and our vendor partners. Our esteemed customer base includes members of the Fortune 500, small-to-medium size business, and direct to consumer.  Conducting business across a wide spectrum of industry verticals, we supply our customers with the industrial equipment and supplies they need to run their business effectively, efficiently, and safely.

Our culture starts with our leadership team.  United, they uphold a commitment to transparency and clear communication, creating loyalty and a high level of engagement amongst associates.  By joining Global Industrial, a Systemax Company, you are a part of a dynamic organization that rewards high performance as well as an environment of continuous learning with upward mobility through training and development, stretch assignments, and internal mobility.  

At our core, we believe in embracing new ideas, teamwork, accountability, and treating our associates the way we want them to treat our customers. We are active listeners – to our employees and to our customers – so that our actions result in a truly delightful associate and customer experience alike.  By celebrating our differences and rewarding innovation at all levels of the business, we nurture a culture of belonging and unity to drive change.

Key Responsibilities
  • Supervision of 35+ employees in a call center environment
  • Assist with the development and training of assigned Sales Reps
  • Coach, mentor and motivate Sales Reps
  • Help identify quality issues and address them as needed
  • Resolve issues involving employees and customers to ensure a timely processing of orders
  • Provide strong leadership to staff by creating a positive work environment
  • Perform quote and sales administrative functions to ensure all orders and quotes are processed quickly and correctly,
  • Assist Manager with HR related functions
  • Perform other duties as assigned
Competencies and skills
  • Minimum 3 to 5 years Supervisory experience in Inbound Call Center environment
  • Excellent verbal and written communication
  • Excellent PC skills required in Excel, Word and Outlook
  • Ability to organize, prioritize, work in a fast paced environment
  • Attention to detail is a must
EEO/AA Statement

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

Job Segment: Supply, Operations