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eCommerce Business Analyst

Date:  May 2, 2021

Port Washington, NY, US, 11050

Global Industrial, a Systemax Company

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.


We carry over 1.7M industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions and government agencies as well as consumers.

Key Responsibilities

  • Capture and author user stories that capture the requirements and conditions for new projects /enhancements/ change requests.
  • Participate in the project lifecycle as Product Owner, tracking new enhancement requests and elicit functional requirements from cross-functional stakeholders throughout the project lifecycle. 
  • Continuously assess, identify, and present opportunities to improve and optimize the customer journey.
  • Evaluate information received to mitigate conflicts, decompose high-level information into details, translate low-level information to business understanding, and distinguish requests from underlying needs.
  • Gather and interpret data from multiple channels including but, not limited to document analysis, workshops, surveys, use cases, business analysis, workflow analysis, social and vendor reports to provide insight and assessment.
  • Escalation of usability and performance issues as required; maintaining ownership of issues through resolution.
  • Participate in planning and implementation of e-commerce projects across all digital properties.

Competencies and skills


  • Minimum three (3) years of Ecommerce Business Analyst experience or similar.
  • Strong Digital IQ with experience in Ecommerce IT projects and Data Analytics
  • Google Analytics experience is a must-have.
  • Must be very familiar with at least one commerce platform such as Salesforce Commerce, Cloud, or Magento.
  • Proactive work ethic with excellent planning and time management skills.
  • Experience in using both Waterfall and Agile methodologies
  • Ability to work in a fast-paced environment with aggressive deadlines.
  • Ability to quickly assess issues and react to changing circumstances and new information.
  • Experience using project/task/bug management tools such as JIRA.
  • Experience working with and leading cross-functional teams

EEO/AA Statement

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nearest Major Market: Long Island
Nearest Secondary Market: New York City