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Account Development Associate


Richmond Hill, ON, L4B 4W6

Global Industrial, a Systemax Company

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over 1.7M industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions and government agencies as well as consumers.

Key Responsibilities

•    Make a high volume (80+) of outbound sales calls to a variety of existing and potential customers.
•    Minimum of 3 hours of outbound talk time per day.
•    Meet your period quota.
•    Effectively present ALL appropriate Global products and services to your customers.
•    Build an effective pipeline to support meeting your quota objective.
•    Drive 30% of the business’ total revenue online.
•    Develop relationships with unassigned accounts that have multiple purchases with Global.
•    Further develop current low volume customers.
•    Identify new accounts not doing business with Global.
•    Create brand awareness of the Global value proposition.
•    Effectively develop and manage your sales plan by setting daily/weekly/monthly goals and objectives, prioritizing tasks, utilizing your time effectively and efficiently, and taking full advantage of available resources.
•    Utilize sales planning tools and the pipeline management process to obtain business objectives and goals.
•    Drive web adaption.
Relationship Building
•    Build trust and credibility with clients.
o    Assist your customer with finding solutions that will help them achieve their goals and added value.
o    Provide support, information, and guidance by researching and recommending new profit and service improvements
o    Position yourself for new opportunities through networking and identify cross-selling and up-selling opportunities.
Product Knowledge
•    Understanding of Global Equipment Company industry and products.
o    Stay abreast of industry trends.
o    Utilize internal resources to gather information regarding new product offerings.
Communication Skills
•    Effective verbal communication skills, e.g. speaking clearly, listening attentively, building rapport.
•    Ability to write clearly and succinctly in a variety of communication settings, e.g. business letters and emails.
•    Ability to effectively persuade by asking intelligent business questions to determine customer needs.

Competencies and skills
  • Bachelor's degree in business or marketing or at least 2 years of telephone business to business sales experience.
  • Knowledge and competence in the major elements of inside sales including cold calling, business development, customer qualification, and customer acquisition.
  • Superior sales planning and business development skills.
  • Excellent written/verbal communication and presentation skills.
  • Strong computer skills to include proficiency in Microsoft Word, Outlook and PowerPoint and CRM Software.
  • Self-motivated with superior problem solving and negotiation skills.
  • Effectively prioritize sales efforts and activities.
  • Excellent organization and time management skills are essential.
EEO/AA Statement

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.