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Account Development Associate

Date:  Nov 6, 2020

Richmond Hill, ON, L4B 4W6

Global Industrial, a Systemax Company

Corporate Overview

Systemax has a 70-year track record of market-leading innovation. Founded in 1949 as a small material handling company, we’ve grown to be an industry leader with over 1.7 million products in 21 industrial and commercial categories.  Global Industrial is a subsidiary of Systemax and represents the largest part of the Systemax family.


The keys to our continued success include the collaborative spirit we cultivate in our associates, our customers, and our vendor partners. Our esteemed customer base includes members of the Fortune 500, small-to-medium size business, and direct to consumer.  Conducting business across a wide spectrum of industry verticals, we supply our customers with the industrial equipment and supplies they need to run their business effectively, efficiently, and safely.

Our culture starts with our leadership team.  United, they uphold a commitment to transparency and clear communication, creating loyalty and a high level of engagement amongst associates.  By joining Global Industrial, a Systemax Company, you are a part of a dynamic organization that rewards high performance as well as an environment of continuous learning with upward mobility through training and development, stretch assignments, and internal mobility.  

At our core, we believe in embracing new ideas, teamwork, accountability, and treating our associates the way we want them to treat our customers. We are active listeners – to our employees and to our customers – so that our actions result in a truly delightful associate and customer experience alike.  By celebrating our differences and rewarding innovation at all levels of the business, we nurture a culture of belonging and unity to drive change.

Key Responsibilities

•    Make a high volume (80+) of outbound sales calls to a variety of existing and potential customers.
•    Minimum of 3 hours of outbound talk time per day.
•    Meet your period quota.
•    Effectively present ALL appropriate Global products and services to your customers.
•    Build an effective pipeline to support meeting your quota objective.
•    Drive 30% of the business’ total revenue online.
•    Develop relationships with unassigned accounts that have multiple purchases with Global.
•    Further develop current low volume customers.
•    Identify new accounts not doing business with Global.
•    Create brand awareness of the Global value proposition.
•    Effectively develop and manage your sales plan by setting daily/weekly/monthly goals and objectives, prioritizing tasks, utilizing your time effectively and efficiently, and taking full advantage of available resources.
•    Utilize sales planning tools and the pipeline management process to obtain business objectives and goals.
•    Drive web adaption.
Relationship Building
•    Build trust and credibility with clients.
o    Assist your customer with finding solutions that will help them achieve their goals and added value.
o    Provide support, information, and guidance by researching and recommending new profit and service improvements
o    Position yourself for new opportunities through networking and identify cross-selling and up-selling opportunities.
Product Knowledge
•    Understanding of Global Equipment Company industry and products.
o    Stay abreast of industry trends.
o    Utilize internal resources to gather information regarding new product offerings.
Communication Skills
•    Effective verbal communication skills, e.g. speaking clearly, listening attentively, building rapport.
•    Ability to write clearly and succinctly in a variety of communication settings, e.g. business letters and emails.
•    Ability to effectively persuade by asking intelligent business questions to determine customer needs.

Competencies and skills
  • Bachelor's degree in business or marketing or at least 2 years of telephone business to business sales experience.
  • Knowledge and competence in the major elements of inside sales including cold calling, business development, customer qualification, and customer acquisition.
  • Superior sales planning and business development skills.
  • Excellent written/verbal communication and presentation skills.
  • Strong computer skills to include proficiency in Microsoft Word, Outlook and PowerPoint and CRM Software.
  • Self-motivated with superior problem solving and negotiation skills.
  • Effectively prioritize sales efforts and activities.
  • Excellent organization and time management skills are essential.
EEO/AA Statement

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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