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Account Manager Assistant

Date: 
Location: 

Richmond Hill, ON, CA, L4B 4W6

About Global Equipment Company Inc

Corporate Overview     

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over 1.7M industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions and government agencies as well as consumers.

Key Responsibilities
  • Provides sales support coverage to the sales team account managers by relieving them of administrative work as a result of low staffing levels
  • Duties may include order processing/entry, price quotations, information input and management, RFP response, product training and other related tasks
  • Interact with clients, problem resolution, and provide information
  • Provide technical assistance to customers and staff
  • Answer inbound calls, and email inquiries from customers
  • Assist in the adherence of all company compliance standards
  • Utilize employee communications to maintain knowledge on updates
  • Work in a team environment with sales representatives and management to meet and exceed assigned goals for overall customer experience and reputation
  • Assist customers with product and service education when necessary
Competencies and skills
  • 2- 4 years in previous Sales role preferred
  • Must be self-motivated, resourceful, and able to work independently
  • Excellent PC skills required in MS Word, Excel, Explorer and Outlook
  • Outstanding interpersonal and written and verbal communication skills
  • Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required
  • Must maintain confidentiality
  • Global Industrial is an equal opportunity employer
  • We encourage minorities, women, veterans and disabled individuals to apply
EEO/AA Statement

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.