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Customer Service Representative 1

Date:  Nov 11, 2020

Richmond Hill, ON, L4B 4W6

Global Industrial, a Systemax Company

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over 1.7M industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions and government agencies as well as consumers.

Key Responsibilities
  • Assists customers with the intent of selling company products or services through phone, web, fax or mail communication
  • Provide a basic level of customer support but refers more complex problems to other staff members
  • Requires an in-depth knowledge of products and services offered
  • Prepares and follows up on customer quotes
  • Provides pricing and availability of our product to customers
  • Requests and coordinates discounted prices on orders
  • Maintain required call quality level
  • Inputs all sales orders as a result of customer negotiations
  • Sells additional product through suggestive selling techniques
  • Performs other duties as assigned
Competencies and skills
  • 2 + years sales or call center experience required
  • Outstanding written and verbal communication skills
  • Demonstrated high level of dependability
  • Intermediate (or higher) proficiency in MS Word, Excel, Explorer and Outlook
  • Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required
  • Basic math/spelling skills required
  • Must be able to type a minimum of 30 wpm
  • Proficient written and spoken French Language is a plus