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Manager, Network Operations


Robbinsville, NJ, US, 08691

Global Industrial, a Systemax Company

Corporate Overview

Systemax has a 70-year track record of market-leading innovation. Founded in 1949 as a small material handling company, we’ve grown to be an industry leader with over 1.7 million products in 21 industrial and commercial categories.  Global Industrial is a subsidiary of Systemax and represents the largest part of the Systemax family.


The keys to our continued success include the collaborative spirit we cultivate in our associates, our customers, and our vendor partners. Our esteemed customer base includes members of the Fortune 500, small-to-medium size business, and direct to consumer.  Conducting business across a wide spectrum of industry verticals, we supply our customers with the industrial equipment and supplies they need to run their business effectively, efficiently, and safely.


Our culture starts with our leadership team.  United, they uphold a commitment to transparency and clear communication, creating loyalty and a high level of engagement amongst associates.  By joining Global Industrial, a Systemax Company, you are a part of a dynamic organization that rewards high performance as well as an environment of continuous learning with upward mobility through training and development, stretch assignments, and internal mobility.  


At our core, we believe in embracing new ideas, teamwork, accountability, and treating our associates the way we want them to treat our customers. We are active listeners – to our employees and to our customers – so that our actions result in a truly delightful associate and customer experience alike.  By celebrating our differences and rewarding innovation at all levels of the business, we nurture a culture of belonging and unity to drive change.

Key Responsibilities

The Operations Manager – Distribution Center is responsible for supporting the operations of the Distribution Centers as assigned throughout the Network, reporting to the VP of Operations.  The primary goals of this position is to improve safety, lower labor cost, improve material velocity, decrease shipping errors, develop future leaders, and create a Lean culture while meeting all required distribution metrics. Additional duties are, but not limited to the following: Maintenance, Quality, Vendor Management and overseeing a leadership staff of supervisors and leads.
Drives creation of quality initiatives, process change initiatives and other Lean initiatives while supporting the GM and DC to meet and exceed fulfillment requirements.
Responsible for safety, quality, performance and customer experience of Inbound and Outbound operations.
Leverages the Operations by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
Will set and clarify requirements for supervisors.
Measures performance, provides feedback, and holds leaders accountable for their performance and the performance of their departments.
Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Works closely with support staff (HR, Finance, Facilities, Safety, IT, Sales and Customer Service) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
Travel requirements of up to 75%
Flexibility and agility to operate at different levels of the organization, including but not limited to GM, Ops Manager and supervisor; and/or in different functional areas of operations management
Driving standard work execution across the DC network
Spearheading development and execution of network wide continuous improvement projects, collaborating closely with the Operations Excellence team.
Quantitative Dimensions:
Directly Supervise: Supervisors and multiple Leads with Inbound and Outbound Functions
Indirectly Manage Inventory Valued: Average:  $21m - $23m
Warehouse Space:  up to 750,000 sq. ft.
Major responsibilities:
Accountable for input of budget and P&L
Track and manage results for all distribution KPIs and communication of metrics to all floor personnel
Responsible for leading and motivating employees, using a team approach to create a positive work environment
Must be willing to interface with off-shift employees, as needed
Lean training and project implementation: Analyze and develop continuousimprovement initiatives and coordinate with the Transportation/Logistics Liaisons.
DC Safety Champion: Assures employee safety initiatives support global goals
Order fulfillment Time Reduction Champion
Accountable for management and maintenance of the facilities
Manage the use of all assets including mobile material handling and fixed equipment
Developing and assuring compliance with quality system policies and procedures to maximize customer service

Competencies and skills

Qualifications Required:
•    7+ Years of Distribution Center Management Experience
•    Strong leadership, business management, planning and prioritization skills.
•    Intermediate to advanced computer skills (Microsoft Word, Excel and PowerPoint; e-mail; Internet)
•    SAP or other Warehouse Management software experience
•    Detail oriented with ability to multi-task.
Qualifications Desired:
•    Bachelor’s degree and 7+ years of operations/material management experience.
•    Proven record in Operating Excellence initiatives.
•    Strong interpersonal, written and verbal communication skills – a leader

EEO/AA Statement

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nearest Major Market: Trenton
Nearest Secondary Market: Philadelphia

Job Segment: Operations Manager, Warehouse, Supply, Fulfillment, Operations, Manufacturing