Implementation Specialist, Customer Success

Global Industrial

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Locations

Candidates local to below locations can apply:

• Port Washington, NY
• Robbinsville, NJ
• Milwaukee, WI
• Henderson, NV
• Buford, GA

Key Responsibilities

• Support the E-Pro manager in successful implementations by managing the process, communicating the status, and testing as needed.
• Responsible for ensuring we stay up to date with existing integrations and system enhancements.
• Liaison between sales, customer, IT and e-Pro partner for all eProcurement integration and support projects.
• Manage all data gathering and discovery calls acting as a liaison b/t sale and the customer. 
• Maintain excel spreadsheet through entry of all necessary project data and updates information as required throughout lifecycle of project so we maintain accurate records of all e-Pro customers. Works with analytics team to create reporting dashboard.
• Support customer engagements focused on driving procurement efficiencies and reducing cost-to-serve.
• Work with Analytics & Reporting resources to create and improve reporting.
• Work with the eProcurement Manager and assist with integrations as necessary.
• Utilize and maintain eProcurement Roadmap for all NEW integration opportunities.
• Work with Sales Enablement to help introduce training materials to educate sales team on eProcurement implementation process.
• Identify improvements and gain operational efficiency within all integrations.
• Participate in special projects and perform additional duties as required.  

Competencies and skills

• College Degree with technical aptitude or high attention to detail.
• Understanding of internet/web site functionality and purchasing.
• Experience with customer service, sales, or product management.
• Strong communication skills.
•  Must be self-motivated, resourceful, and able to work independently, keen attention to details and deadlines.
• Strong PC skills in MS Word, Excel, Access.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.